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Snapto

Privacy Policy

Effective date: August 15, 2021

Snapto (Pty) Ltd ("us", "we", or "our") operates the https://snapto.link website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://snapto.link

Owner and Data Controller

Snapto (Pty) Ltd South Africa
Owner contact email: [email protected]

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Use of Data

Snapto (Pty) Ltd uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  • For customer research
  • For the administration of our business
  • To verify your identity and to detect fraud or potential fraud
  • To comply with our legal obligations and law enforcement requests

Retention of Data

Snapto (Pty) Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Snapto (Pty) Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Snapto (Pty) Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Snapto (Pty) Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Snapto (Pty) Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Rights

Snapto (Pty) Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the right:

  • To access and receive a copy of the Personal Data we hold about you
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • To object to our processing of your personal information
  • To request that we temporarily or permanently restrict the processing of your personal information
  • To withdraw consent

You have the right to data portability for the information you provide to Snapto (Pty) Ltd. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests.

Applicability of broader protection standards

While most provisions of this document concern all Users, some provisions expressly only apply if the processing of Personal Data is subject to broader protection standards.

Such broader protection standards apply when the processing:

  • is performed by an Owner based within the EU;
  • concerns the Personal Data of Users who are in the EU and is related to the offering of paid or unpaid goods or services, to such Users;
  • concerns the Personal Data of Users who are in the EU and allows the Owner to monitor such Users’ behavior taking place in the EU.

Cookie Policy

Snapto (Pty) Ltd uses Cookies. To learn more and for a detailed cookie notice, the User may consult the cookie policy.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics with anonymized IP (Google Inc.)

    Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of Snapto (Pty) Ltd, to prepare reports on its activities and share them with other Google services.

    Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

    This integration of Google Analytics anonymizes your IP address. It works by shortening Users' IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: United States – Privacy PolicyOpt Out. Privacy Shield participant.

Handling Payments

Payment processing services enable Snapto (Pty) Ltd to process payments by credit card, bank transfer or other means. To ensure greater security, Snapto (Pty) Ltd shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

  • Paddle (Paddle.com Market Limited)

    Paddle is a payment service provided by Paddle.com Market Limited.

    Personal Data collected: various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy. Privacy Shield participant.

Infrastructure monitoring

This type of service allows Snapto (Pty) Ltd to monitor the use and behavior of its components so its performance, operation, maintenance and troubleshooting can be improved.

Which Personal Data are processed depends on the characteristics and mode of implementation of these services, whose function is to filter the activities of Snapto (Pty) Ltd.

  • New Relic (New Relic)

    New Relic is a monitoring service provided by New Relic Inc.

    The way New Relic is integrated means that it filters all traffic of Snapto (Pty) Ltd, i.e., communication between the Application and the User's browser or device, while also allowing analytical data on Snapto (Pty) Ltd to be collected.

    Personal Data collected: various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy. Privacy Shield participant.

Interaction with online survey platforms

This type of service allows Users to interact with third-party online survey platforms directly from the pages of Snapto (Pty) Ltd.

If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.

Registration and authentication

By registering or authenticating, Users allow Snapto (Pty) Ltd to identify them and give them access to dedicated services.

Depending on what is described below, third parties may provide registration and authentication services. In this case, Snapto (Pty) Ltd will be able to access some Data, stored by these third-party services, for registration or identification purposes.

Traffic optimization and distribution

This type of service allows Snapto (Pty) Ltd to distribute their content using servers located across different countries and to optimize their performance.

Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between Snapto (Pty) Ltd and the User's browser.

Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information User are transferred.

  • CloudFlare (Cloudflare)

    CloudFlare is a traffic optimization and distribution service provided by CloudFlare Inc.

    The way CloudFlare is integrated means that it filters all the traffic through Snapto (Pty) Ltd, i.e., communication between Snapto (Pty) Ltd and the User's browser, while also allowing analytical data from Snapto (Pty) Ltd to be collected.

    Personal Data collected: Cookies and various types of Data as specified in the privacy policy of the service.

    Place of processing: United States – Privacy Policy.

User database management

This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to Snapto (Pty) Ltd, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving Snapto (Pty) Ltd.

Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on Snapto (Pty) Ltd.

  • Crisp (Crisp IM SARL)

    Crisp is a User database management service provided by Crisp IM SARL. Crisp can also be used as a medium for communications, either through email, or through messages within Snapto (Pty) Ltd.

    Personal Data collected: Cookies, email address, Usage Data and various types of Data as specified in the privacy policy of the service.

    Place of processing: France – Privacy Policy.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you decide to access or interact with any of these third party websites, you do so at your own risk. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through Snapto (Pty) Ltd (or third-party services employed in Snapto (Pty) Ltd, which can include: the IP addresses or domain names of the computers utilized by the Users who use Snapto (Pty) Ltd, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using Snapto (Pty) Ltd who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of Snapto (Pty) Ltd. The Data Controller, unless otherwise specified, is the Owner of Snapto (Pty) Ltd.

Snapto (Pty) Ltd (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by Snapto (Pty) Ltd as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies

Small sets of data stored in the User's device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to Snapto (Pty) Ltd, if not stated otherwise within this document.